Refund Policy
Effective October 7, 2026
The short version
Seats aren't refundable once bought, whether or not they're used. If something goes wrong on our side, or you were charged by mistake, we'll make it right.
Seats are non-refundable
Event seats are bought for a specific event: by the host ($2 per seat, host included), by guests ($2.50 each when they join), or by a host for guest codes ($2 per seat). Once bought, seats are not refundable and can't be moved to another event, including:
- seats that guests didn't use, or unused seats on a guest code;
- events that are cancelled, postponed or deleted by the host;
- shots that guests didn't take.
Before you pay, you can change the number of seats at any time from the event page, so you only pay for what you choose.
When we do refund
- Our error: if the Service fails because of a problem on our side and your event couldn't use the camera or receive its photos as intended.
- Charged by mistake: duplicate charges, or a charge for seats you didn't ask for.
- Where the law requires it.
Refunds go back to the original payment method. Card refunds usually take 5–10 business days to appear, depending on your bank.
What a refund changes
- A refund of a host's seats removes those seats from the event (never seats already in use). If no paid seats remain, the camera closes until the event is paid for again.
- A refund of a guest's seat closes the camera for that guest. Shots they already took stay with the event.
- A refund for a guest code removes the code's unused seats.
How to ask
Email hello@memoryrolls.com within 30 days of the charge, with the email address you paid with, the event name or link, and what happened. We reply within 3 business days.
If you're a guest at an event, please contact us rather than the host: the host doesn't receive your payment.